Parents and guardians on UpMark
There are two ways a learner ends up on UpMark, and they work differently.
A parent signs the learner up. You create the account, add your child's details, and the account is yours. You book, you pay, you see everything, and you message tutors. Your child doesn't need a login.
A learner signs themselves up. They create their own account with their own email. If they're under 18, they book in one of two ways: they confirm at checkout that a parent or guardian knows about and agrees to the booking, or they link a parent account and the parent approves and pays.
Linking a parent or guardian
The learner sends the invite, from Settings, to their parent's email address.
The parent gets an email with a confirmation link. They create an account with that same address — or sign in, if they already have one — and confirm.
Two things to know before sending:
- The invite only works for the exact address it was sent to. If you send it to the wrong address, the parent can't confirm it from a different one. Cancel it and send a new invite to the right address.
- Invites expire after 7 days. If nobody confirms in time, send a new one.
What a confirmed link gives a parent
They can see the learner's lessons and schedule, their marks and progress, attendance, and what's been spent. They can read the learner's conversations with tutors, including messages from before the link. They can book and pay for lessons, cancel or reschedule them, and confirm that a lesson was delivered.
They can only message the learner's tutors in the family chat for each booking while the learner is under 18, and they can't add or change marks. The learner keeps their own account, their own messages, and their own record.
How a learner under 18 books
South African law says a parent or guardian must agree before we handle the details of anyone under 18. So for every booking, a learner under 18 either ticks to confirm that a parent or guardian knows about it and agrees — UpMark relies on that — and pays with their own card, or links a parent account, and then everything they book waits for the parent to approve and pay. Learners under 7 are booked by a parent.
When a learner turns 18
The link stays, but it shows the parent the learner's lessons and nothing else. The parent can no longer read their messages, see their marks or spending, or book, pay for, cancel or move lessons for them, and nothing the learner books waits for a parent. The learner is told in the app on the day. Either of them can still remove the link.
Removing a link
Either side can remove it from Settings, at any time, without asking the other.
Once a link is removed, what the learner books no longer goes to that parent to approve. Their lessons, marks and history are unaffected.
If something goes wrong
Email support@upmarktutoring.com and we'll sort it out.
If you're a parent and didn't agree to a booking, contact us and we'll cancel future lessons and refund them.